Refund and Returns Policy

30-Day Refund and Returns Policy
At Fevion Ltd, we want you to have a satisfactory shopping experience, and we stand behind the quality of our products. This Refund and Returns Policy is designed to provide you with clarity and transparency regarding the process of requesting refunds and making returns. We strive to ensure that you are completely satisfied with your purchase, and we are committed to resolving any issues that may arise. Please take a moment to familiarize yourself with our policy to understand your rights and options when it comes to refunds and returns.

Eligibility for Refunds and Returns
To be eligible for a refund or return, the item must be in its original condition, unused, and in its original packaging. Please note that certain items, such as custom-made or personalized products, may not be eligible for a refund or return. For more information on eligibility, please contact our customer service team.

Satisfaction Guarantee and Returns Policy
At Fevion Ltd, we want our customers to have a confident and informed shopping experience. We encourage you to carefully review product descriptions and guarantee details before making a purchase. Our furniture brand products come with a guarantee that outlines the terms and conditions of the warranty. If you have any questions or concerns, our dedicated customer service team is available to assist you.

Circumstances for Refunds and Returns
We provide refunds and accept returns for products in the following circumstances:

  • Defective or Damaged Products: If you receive a product that is defective or damaged during delivery by our shipping service provider or delivery personnel.
  • Incorrect or Misrepresented Products: If you receive a product that does not match the specified category, brand, color, size, or if it was falsely advertised.
  • Unopened Products: If you wish to return an unopened product in its original packaging that has not been used.

Refund and Returns Process
To initiate a refund or return, please send an email to [email protected] within 30 days of receiving your order, stating the reason for the refund or return. Our customer support team will respond promptly and provide you with detailed instructions on how to proceed. Once we receive the returned package and inspect it, we will process the refund within 3-5 business days. Please note that customers are responsible for all shipping costs associated with the return process, and refunds are processed in USD currency.

Requirements for Refund and Returns
To initiate a return or request a refund, please contact us at [email protected] within 30 days of receiving your order and provide the reason for your request. It is crucial to return the item in its original condition within 30 days of receiving your order. Please note that our refund and return policy is applicable for a period of 30 days from the date of purchase, and we are unable to offer refunds or exchanges beyond this timeframe.

Exchanges
We understand that there may be instances where an exchange is necessary to ensure your satisfaction. If you wish to exchange a product, please reach out to us through our website’s contact form, and our dedicated team will be delighted to assist you.

Refund and Returns Instructions
We appreciate your choice to shop with Fevion Ltd, and we prioritize your satisfaction by ensuring a positive shopping experience. Therefore, we have implemented a 30-day refund and return policy to guarantee your complete contentment with your purchase. If, for any reason, you are unsatisfied with your order, kindly contact our customer service team at [email protected] within ten days of receiving your package. In your refund or return request, please include the following information:

  • A printed copy of the shipping label attached to the package.
  • Prints or videos clearly showcasing the wrong, imperfect, or damaged item(s).

We will carefully review the evidence provided to verify your order and provide detailed instructions for the return process, if applicable. It is important to note that we cannot accept returned packages without prior approval. Any returns made without our guidance will not be eligible for a refund or exchange. We will provide you with a return address via email, and it is essential for you to provide us with the shipping label and tracking number for the returned package.

We accept payments in USD and do not impose any restocking fees. Kindly return all products to our store located at:
Company address in United Kingdom:
Address: Suite 212, 59 Bloxcidge Street, Oldbury, England, B68 8QH
Company address in United State:
Address: 24 Mohican Ln, Plattsburgh, NY 12901, United States

We hope that this revised version of our refund and returns policy provides you with clear information and assists you in making informed decisions while shopping at Fevion Ltd. If you have any further questions or require additional clarification, please do not hesitate to contact our customer service team. Your satisfaction is important to us, and we are here to help you with any refund or return inquiries you may have.